This year saw unprecedented events reshape the fabric of our world. As new paradigms emerged around how - and what - work and life look like in our new normal, Juniper Square has remained more committed than ever to our vision of an industry marked by transparency, access, and efficiency. Thank you to our incredible customers whose partnership and feedback have helped us grow since the beginning. With their support, we’ve been building new features, offerings, and resources over the past year to help investment managers fundraise more efficiently and streamline every step of their operations process.
Today, we reflect on the top highlights that marked our year.
Company Milestones
Offerings & Resources
01
Market Survey Insights
To better understand the evolving impacts of COVID-19 on private capital markets, Juniper Square has been interviewing hundreds of senior leaders of regional and nationwide sponsors every month. The results have revealed fascinating insights, such as the fact that Juniper Square sponsors have been twice as effective in closing new capital commitments from existing investors compared with typical sponsors during this year (60% vs 29%). Read our most recent survey findings here.
02
Administration Services
Through Administration Services, Juniper Square delivered full-fledged service offerings that span the investment lifecycle and scale with business and investor needs. Juniper Square’s technology-first approach towards services has helped customers reduce time spent on administrative tasks by 75% while gaining access to unparalleled expertise and technology, so our customers can focus on raising more capital while having access to the insights they need at their fingertips.
Offerings & Resources
03
Juniper Square Academy
Earlier this year, we launched a new learning environment called Juniper Square Academy, a guided educational experience designed to help users of Juniper Square gain fundamental knowledge to support essential workflows and more advanced features. With over 150 lessons spread across themed learning tracks, the Academy is a fantastic resource for newcomers and experienced users alike to better understand how to leverage Juniper Square throughout the investment lifecycle.
04
Customer Success
Customers are at the core of our mission. In 2020, we added to our collection of 20+ case studies to highlight customers involved in a variety of geographies, property types, and technology goals. Read about why Wolverton Capital decided to outsource fund administration, how AndMark grew from managing $4.8 million to over $200 million in equity in less than 5 years, and why Greg Simms of GMC Properties compared Juniper Square to an F-16 fighter jet here.
Product Innovation & Feature Enhancements
01
Enhanced Asset Reporting
From additional data fields to a new spreadsheet import tool, investment managers are now able to import, track, and report on a variety of real estate investment data down to the property level, thus providing a more detailed picture for their investors and improving investor satisfaction.
02
Dynamic Subscription Questions
Providing a streamlined and personalized subscription experience to investors is even easier now with the introduction of dynamic subscription questions. Managers are now able to create custom questions based on subscriber type, thus reducing errors while providing a more personalized and delightful experience to investors.
03
Mobile CRM
On the go? No problem! New interface enhancements make it easier than ever for investment managers to perform important actions — sending emails, portal invites, subscriptions, and data rooms — right from their mobile devices.
04
Configurable Edit Permissions
New group permissions allow users to view entities without being able to edit transactions or positions, thus streamlining workflows for teams with dedicated accounting functions or designated fund administrators.
Product Innovation & Feature Enhancements
05
Account-Level Permissions
An expansion of our advanced permissions model now allows administrators to designate user permissions by account in addition to contacts and entities, providing larger investment management firms with the tools they need to precisely control security and privacy.
06
Improved Document Sharing
Investment managers now have greater flexibility when sharing documents — including sharing documents based on position status and custom groupings — which streamlines operational workflows and reduces the risk of errors.
07
Global Transaction Import Tools
With the new ability to load transactions across many entities at once as opposed to loading transactions entity by entity, managers will save significant time and reduce the risk of errors, and create a more seamless integration between their accounting system and Juniper Square.
08
Transaction Publishing Permissions
Investment managers with sophisticated accounting organizations (or third party accountants) are now able to fine tune their security controls with separate user permissions for transaction creation and publishing. This helps streamline review and approval workflows while enabling better accuracy and data security.
Product Innovation & Feature Enhancements
Learn more- Flexible Formatting for Data Rooms
- Transfer Accounting
- Waterfall Enhancements
- Third Party Payment Reconciliation
- Additional Tax Reporting Functionality
- Advanced Email Organization
- Support for Recalled Capital
- Bulk Redemption Import
- Parallel Fund Support for ILPA Notices
- Chase Bank Payments
- Customizable Portal View
- More dynamic email content
What is coming in 2021
As we look forward to 2021, we will continue to focus on building technology that makes investment management easier and less time consuming for GPs. With a growing customer base, we remain focused on delivering best in class investor relations and administration software and services so that GPs can focus on the strategic parts of their business instead of time-consuming, administrative tasks.
01
Investor Relations
We will continue to build and deliver innovative solutions for investor relations, including integrations with email systems, more flexibility for managing electronic documents and signatures, and additional automation.
02
Administration
Through our software and services offerings, we will continue to focus on saving you time and money on back office operations. We will focus on even more automated distributions and expanded payments support. In addition, we’ll continue to build upon our best in class security and compliance offerings.